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Abhi Chandrasekar
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Recent activity by Abhi Chandrasekar-
I need to change the mobile phone number on my account
If you have signed up with an old phone number and you need to change it, you can request to change the phone number by contacting our Community Support Team here. Please ensure once the phone num...
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I need help resetting my password
If you have signed up to Tixel with your email address and a password, you can reset your password by visiting this link and entering your email. You will receive a password reset link, please chec...
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What is a Verified Seller?
At Tixel, we take the trust of our customers very seriously, which is why we have implemented a thorough vetting process to verify our sellers. A verified seller is someone who has been carefully e...
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Buyer Guarantee
Tixel provides a Buyer Guarantee that: Tickets will be provided in time for the event. Tickets will provide valid entry to the event. Tickets provided are the same tickets ordered. If any of thes...
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There was an issue with my ticket, what should I do?
In the rare occurrence that something goes wrong at the venue and you cannot gain entry to the event, don't worry, we've got your back with our Buyer Guarantee. Follow these steps to ensure you're ...
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I didn’t receive the right ticket. What now?
If you placed a purchase and do not receive the ticket that was advertised, please contact our Community Support team immediately via the 'Help" button below. Please do not not try to resell the t...
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Can I resell my ticket I bought on Tixel?
Yes, for most events, you can easily resell the ticket you bought on Tixel. Simply click ‘Resell’ in the Purchased Tickets section and follow the prompts. Keep in mind that once the ticket is resol...
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Where is the email with my tickets?
We do not email you a copy of the tickets you have purchased. You can either: 1. Download the ticket(s) from Purchased Tickets. We do include a link to this in the purchase confirmation email or;2....
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What happens if my seller doesn't provide an updated ticket in time for my event?
In the rare occurrence that your seller doesn't provide an updated ticket to you in time for your event, you are completely covered by our Tixel buyer guarantee. You must contact your seller via th...
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Why can't I see my ticket purchase in my Purchased Tickets section?
If you can't see anything at all in the Purchased Tickets section, please confirm the following; 1. Make sure you are logged in to the correct account - you may have created multiple accounts. We h...