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Abhi Chandrasekar
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Articles
Recent activity by Abhi Chandrasekar-
How can I delete my account?
Bummer! We don't want to see you go, but we totally understand that everyone has their reasons... some of those reasons might actually be listed below! If they aren't what you're after, carry on pa...
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What if I have moved country?
At this stage, you are not able to change the country where your account is registered once your account has been verified. This is a term of our payment provider Stripe, but we are looking at opti...
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Why can't I sign up to Tixel from my country?
All transactions on Tixel are facilitated by our third-party payment merchant Stripe. Stripe currently supports 135+ countries on their platform. Unfortunately, if Stripe does not support your coun...
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I think I have a duplicate account
There are three different ways to sign in to Tixel which can sometimes result in fans creating multiple accounts. This can lead to confusion over which tickets were listed or purchased in which acc...
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I need to change the mobile phone number on my account
If you have signed up with an old phone number and you need to change it, you can request to change the phone number by contacting our Community Support Team here. Please ensure once the phone num...
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I need help resetting my password
If you have signed up to Tixel with your email address and a password, you can reset your password by visiting this link and entering your email. You will receive a password reset link, please chec...
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What is a Verified Seller?
At Tixel, we take the trust of our customers very seriously, which is why we have implemented a thorough vetting process to verify our sellers. A verified seller is someone who has been carefully e...
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Buyer Guarantee
Tixel provides a Buyer Guarantee that: Tickets will be provided in time for the event. Tickets will provide valid entry to the event. Tickets provided are the same tickets ordered. If any of thes...
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There was an issue with my ticket, what should I do?
In the rare occurrence that something goes wrong at the venue and you cannot gain entry to the event, don't worry, we've got your back with our Buyer Guarantee. Follow these steps to ensure you're ...
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I didn’t receive the right ticket. What now?
If you placed a purchase and do not receive the ticket that was advertised, please contact our Community Support team immediately via the 'Help" button below. Please do not not try to resell the t...